Druid CEO Liviu Dragan
Founded out of Romania in 2018, Druid touts its “conversational business applications” that lean on both traditional conversational AI models and fledgling generative AI served by ChatGPT. Druid’s Series B round was led by New York-based investment firm TQ Ventures
, with participation from an array of European investors, including Smedvig Capital
, Hoxton Ventures
and Karma Ventures
DRUID's platform helps companies build and design chatbots that can easily be applied to their existing tech stack. It’s already been used by huge organisations like Liberty Global, Texas Children's Hospital, the NHS, Auchan, Société Générale, BNP Paribas and Axa.
The uses for DRUID’s chatbots are many: at an ecommerce store, customers could enquire about the status of an order or return; at a health facility, they could go through the triage and pre-diagnosis process, book appointments and check test results; with their bank, they could ask for a loan. The bots can also be used by employees to solve admin and operational tasks.
DRUID was founded in 2018 in Romania by five cofounders, who all previously worked for another Romanian tech company, business software giant TotalSoft. It’s now headquartered in London, with offices in Austin, Bucharest and Melbourne, and employs 150 people worldwide.
Prior to now, Druid had raised around $20 million, including a $15 million Series A last year, and with its latest cash injection the company said that it plans to extend its global footprint, with a particular focus on the U.S. which now constitutes some 60% of its revenue.